Refund policy

Refund Policy — PawStitch Co

We take pride in creating custom embroidery products made especially for you. Due to the personalized nature of our items, our refund policy is as follows:

1. No Refunds for Custom Items

• All custom embroidery orders are final and non-refundable unless the product is defective, damaged, or incorrect due to our error.

2. Eligibility for a Refund or Replacement

To be eligible for a refund or replacement:

• The item must be unused, in the same condition you received it, and in its original packaging.
• You must contact us within _ days of receiving your order.
• Proof of purchase and clear photos of the issue must be provided.

3. Non-Returnable Items

• Custom embroidery apparel (all items with a pet portrait or name personalization)
• Gift cards
• Sale items (unless defective)

4. Refund Process

• Once we receive and inspect your return request, we will notify you of approval or rejection.
• If approved, your refund will be processed back to your original payment method within _–__ business days.

5. Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

For all refund and return inquiries, please email ____________ with your order number.